ELENA PETROVA
Date of birth: 1972
Nationality: Macedonian
Marital status: Married, mother of one child
Email: Elena.Petrova@ujp.gov.mk
LinkedIn: www.linkedin.com/in/elena-petrova-56a790210
| BRIEF DESCRIPTION |
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A competent professional with a 25-year career in the Public Revenue Office of the Republic of Macedonia – PRO
Extensive experience in functional management and capacity development of the PRO:
- Experience in managing core tax functions and taxpayer segments / over 15 years in senior management positions
- Expert knowledge of business processes and methodologies of tax administration and tax regulations (Law on Tax Procedure and Tax Laws)
- Experience as a project coordinator in reform projects to improve tax administration processes, as well as to simplify tax obligations and improve services for taxpayers
- Special achievement in the creation, development and implementation of the "e-PDD" system with a simplified procedure for filing and paying personal income tax, 2016-2018
- Special achievement in building the capacity of the PRO to implement the "gross salary" concept and establish the system for integrated collection of personal income tax and social contributions, 2008-2009 year
- Special achievement in the establishment of the Directorate for Large Taxpayers and its launch with full operational-functional capacity in 2006
In-depth understanding of international good practices and key components of the system of modern tax administrations:
- Professional skills for conducting TADAT assessment of tax administration (Tax Administration Diagnostic Assessment Tool) - www.tadat.org
- Professional skills related to institutional governance, management and support in the public revenue administration, acquired through the IMF Institute www.iota-tax.org/vitara-e-learning
- Study visits to public revenue administrations in 9 countries
- Participation in 10+ workshops, seminars, conferences and other events organized by international organizations IOTA, FISCALIS, World Bank, IMF, CEF, etc.
Eight years of experience in the private sector
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| WORK EXPERIENCE |
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Director
- Public Revenue Office
July 2024 –ongoing
Head of Department
- Public Revenue Office – General Directorate – Debt Collection and Management Department
June 2024 – June 2024 / 1 month
Additional Deputy Minister of Finance
- Ministry of Finance
February 2024 – May 2024 / 4 months
Head of Department
- Public Revenue Office – General Directorate – Debt Collection and Management Department
August 2017 – January 2024 / 6 years 6 months
Head of Department
- Public Revenue Office – General Directorate – Tax Assessment and Collection Department
March 2013 – July 2017 / 4 years 5 months
Director of Department
- Public Revenue Office – Large Taxpayers Department (DGDO)
September 2006 – March 2013 / 7 years 6 months
Head of Department
- Public Revenue Office – General Directorate – Sector for Operational Policy and Education
January 2001 – August 2006 / 5 years 8 months
Head of Tax Department
- Public Revenue Office – Tax Department Sveti Nikole
April 1999 – December 2000 / 1 year 9 months
Atel DOOEL Sv.Nikole
- Family business
July 1990 – March 1999 / 8 years 9 months
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| OTHER WORK ENGAGEMENTS |
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Deputy President
- Working Body for the Implementation of the Tax Information System in the PRO
May 2023 – January 2024
Description: The working body was established in accordance with the Law on the Public Revenue Office for the implementation of an integrated Tax Information System of the PRO, with the task of: redesigning business processes in order to reduce constraints, time and costs for the tax administration and taxpayers; introducing digital solutions - applications for automating business processes and taxpayer services in order to ensure a higher level of consistency; algorithms for processing mass data and introducing "business intelligence" in order to increase predictability and make informed decisions.
Project Coordinator
- Project "Center of Excellence in the PRO"
June - December 2022
Description: Project of the Public Revenue Office for establishing a Center of Excellence in the scope of inventory, valuation, seizure and sale of movable property and real estate in the procedure for forced collection of arrears of tax debt
Member of the Management Board without voting rights
- Project "Improving the protection of employees in case of insolvency of their employer"
September 2021 - April 2023
Description: Project of the MLSP with EU support for the introduction of a Guarantee Fund for the payment of claims of employees (unpaid salaries, etc.) upon opening of bankruptcy of the employer, in accordance with EU directives (system design and determination of obligations and responsibilities of the parties/bodies involved)
Project Coordinator and Member of the Management Board
- Project "Simplification of procedures for taxation of citizens" (e-Personal / e-PDD)
December 2016 – June 2018
Objective: EU-supported PRO project to redesign and automate the procedures for calculating and paying personal income tax, through the establishment of a service to facilitate the calculation (web portal) and a service in the payment procedure – electronic payment order to the bank; More efficient process for collecting mandatory taxes - simultaneous and inseparable payment of the tax with the payment of the net amount for all employees (gross concept), reporting, determining and paying the tax liability in real time, increasing the scope for paying tax after deduction, etc.
Project Coordinator for the Public Revenue Office
- Project "Integrated Collection of Social Contributions and the Concept - Gross Salary"
August 2008 - December 2009
Objective: Joint project of the Ministry of Finance, the Ministry of Labour and Social Security, the Public Revenue Office, the Federal Institute of Pension Funds, the National Insurance Fund and the Agricultural Insurance Fund for the Republic of Macedonia for the integration and automation of the procedure for calculating and paying social contributions and personal income tax on salary, through the establishment of client software and for submitting MPIN calculation and service in the payment procedure - electronic payment order to the bank; More efficient process for collecting mandatory taxes - simultaneous and inseparable payment of contributions and tax with the payment of the net amount for all employees (gross concept) and consolidation of the competencies of the Public Revenue Office (control and approval of the calculation, records, collection, etc.) and of the social funds (realization of the rights of the insured); Strengthening the social security of employees.
• Study visits to revenue administrations in 9 countries
• Participation in 10+ workshops, seminars, conferences and other events organized by IOTA, FISKALIS, WB, IMF, CEF etc.
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| EDUCATION |
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Faculty of Psychology – International Slavic University “Gavrilo Romanovich Derzhavin”
- Postgraduate studies in clinical and counseling psychology
October 2014 – April 2018
Master of Psychology
Faculty of Economics – University “St. Cyril and Methodius” – Skopje
- Business Economics
October 1990 – June 1995
Bachelor of Economics
School for Secondary Education “Kocho Racin” – Sv.Nikole
- Law
September 1986 – June 1990
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| LICENSES AND CERTIFICATES |
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IMFx Verified Certificate in Advanced Revenue Administration – Auditing
IMFx Certificate in Advanced Revenue Administration – Enterprise Risk Management
- Course completed
May 2024
IMFx Certificate in Advanced Revenue Administration – Performance Management
- Course completed
December 2023
IMFx - Verified Certificate in Advanced Revenue Administration – Compliance Risk Management
IMFx Verified Certificate for RA-GAP VAT Model for VAT Gap Assessment
Certificate of Certified Public Accountant
- Issued by: ISOS – Institute of Accountants and Certified Public Accountants of RM
December 2022, unlimited validity
Number 0110306
IMFx Verified Certificate in Advanced Public Revenue Administration – Human Resource Management
IMFx Verified Certificate in Advanced Public Revenue Administration – Fundamentals of Reform Management – Setting a Reform Agenda
IMFx Verified Certificate in Advanced Revenue Administration – Specific Reform Management Issues – Reform Program Management
IMFx Verified Certificate in Advanced Revenue Administration – Strategic Management
IMFx Verified Certificate in Advanced Revenue Administration – Organization
MFx Verified Certificate in Advanced Revenue Administration – Institutional Management
Certificate for TADAT learned
- Issued by: TADAT Secretariat
May 2020, unlimited validity
Certificate for Certified Public Accountant
- Issued by: Ministry of Finance of the Republic of Macedonia
April 2013, valid until April 2015
Number: 11-6936/2
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| TECHNICAL SKILLS |
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Legislative and regulatory environment for tax administration
- Advanced and expert knowledge of tax regulations – Law on Tax Procedure and tax laws (VAT, profit tax, personal income tax, mandatory social security contributions)
- User or basic knowledge of other related regulations (payment transactions, bankruptcy, companies)
Functional procedures in tax administration
- Advanced and expert knowledge of tax procedures and design of work processes in tax administration (tax register, processing and verification of tax returns, tax records/tax accounting, tax assessment/determination, collection and management of tax debt, taxpayer services, etc.)
- Advanced knowledge of methodologies and approaches for working with taxpayers (control methodologies, cooperative arrangements, information, assistance and communication and etc.)
Organizational Management in Tax Administration
- Trained in organizational management, compliance risk management, performance management, human resource management, corporate risk management in tax administration
Approaches to modernization and reform in tax administration
- Advanced knowledge of international good practices and key elements of modern tax administration systems
- Trained in diagnostic assessment of tax administration
- Trained in strategic planning and strategic management; management of reform programs and projects related to tax administration
OTHER TEHNICAL SKILLS
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| FOREIGN LANGUAGES |
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English
- Level B2 according to the Common European Framework of Reference for Languages (CEFR)
- Aptis General test result report issued by the British Council and the Center for Foreign Languages Skopje,
June 2024, unlimited validity
Serbian / Croatian
- Understanding (listening, reading): proficient use
- Speaking (interaction, speaking): independent use
- Writing: proficient use
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| OTHER SKILLS |
- Analytical skills and interpretation of tax-related data
- Managerial and leadership skills
- Organizational skills
- Communication skills
- Computer literacy (Word, Excel, PowerPoint, Outlook)
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| PUBLICATIONS, SPEECHES |
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Impact of Compliance Risk Management on Tax Morale
- Speech/Presentation – International Event Organized by CEF Ljubljana Held in Skopje
October 2023
Something about the Tax Gap, Tax Compliance and the Effectiveness of the Tax System
- Column - UJP Intranet
November 2022
Thoughts about tax gap, the tax compliance and efficiency of the tax system
- IOTA paper, June 2021
November 2022
Influences for changing tax behavior and greater tax responsibility
- Column - PRO Intranet
July 2022
Small debt creates a debtor, large debt creates an enemy
- Speech - Closing event for EU Tax Responsibility Project - Center for Economic Analysis Skopje
December 2021
Throuhg adapted communication, to transparency, trust and improved compliance when paying tax debt
Through customized communication, to transparency, trust and improved compliance in paying tax debt
- Column - PRO Intranet
May 2021
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| AWARDS AND RECOGNITIONS |
Plaque for special contribution of the Directorate for Large Taxpayers to the fulfillment of the strategic goals of the PRO
- Public Revenue Office
November 2010
Letter of Commendation for professionalism and efficiency in the work of the PRO
- Public Revenue Office
November 2008
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http://www.ujp.gov.mk
© Public Revenue Office, Republic of North Macedonia
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